Black Lily accept payment by credit card / visa debit card. Payment will be deducted from your account when your purchase is shipped. Black Lily encrypts all information with SSL (secure socket layer) protocol. This means that unauthorized persons can not read your card number or other information during the transaction with NETS
At black lily we aim to provide the best customer service. Our goal is to process all our online orders as quickly as possible and we aim for delivery in 1-4 business days. We can not give a 100% guarantee, and you're always welcome to contact us for accurate information about your order. If problems occure we will of course contact you. All items are shipped with GLS and the purchase is delivered to a pickup location nearest you to ensure the optimum pickup opportunities. All products are sold while still in stocks. If we are subject to typo, misprint, inventory errors and price changes Black Lily can not be held responsible for delays whit GLS. In cases of very late or outright defaulted supplies. Black Lily will of course send a new delivery without charge.
You have a 14 day return policy on products purchased on www.blacklily.dk. The 14 days counted from the day you receive the goods. Goods must be unused, in original packaging and in possession of all original labels. If you regret a purchase, simply return the item in the same condition and quantity as you received it and can also be done by denying receipt of the goods or to deliver the goods personally at Black Lily. If you wish to return your purchase, simply complete the return slip that came with your delivery. By substitution: if the desired color or size is sold ,the amount will be refunded. Any dispute between Black Lily and the customer is subject to Danish law.
Returns should be sent to:
Black Lily A/S
When goods are received and approved, the purchase price to your account within a few days. Money refunded will be repaid to the credit card which has been used for payment of your purchase. Costs for the return, you must bear.
Black Lily provides 2 years warranty under the consumer law widespread shortcomings identified during its normal use. The warranty does not cover defects or damages directly or indirectly caused by misuse, poor maintenance, violence or tampering. Complaints about defects must be communicated Black Lily within a reasonable time after the fault or defect was discovered or should have discovered. In connection with complaints, black lily shipping costs to a reasonable extent. warranty and product return by defects or any missed deliveries,
Please contact us
Black Lily A/S
Phone 0045 23702007
Product returns are also sent to this address - please note that we do not receive packages sent whit - a pay by resiver. Please sent the package with return slip. It is recommended to send the goods with track & trace service.
Money repaid will always be repaid to the same card as the order was purchased
No personal information is recorded by Black Lily, is at any time transferred, sold or made available to third parties. all information is stored securely and is accessible only to trusted employees at Black Lily. In relation to any electronic payment we use a secure encrypted method through the webshop system. It is an approved provider with the approval of the danish company nets. www.nets.dk
This information is used solely for processing your order. Information is transmitted and stored electronically in encrypted form and stored for 5 years, accounting to law. The purchase agreement is stored in Black Lily in a way so you can log in and view status / change status.
All false orders will be reported to the police.
As registered with Black Lily, you always have the right to object to the registration and to access the information we have about you. Contact Black Lily and in th light of any objections we will make erasing the extent that you choose.
Black Lily can be contacted at firstname.lastname@example.org